Shipping Policy
For Domestic Orders (U.S.)
We offer FREE ground shipping for any $75+ purchase!
Orders less than $75 will be charged a flat shipping rate of $6.99.
US orders received by 12pm EST M-F, ship same day and arrive within 3-7 business days.
Expedited shipping is available, and costs will be calculated at checkout based on weight and destination.
For international orders:
International shipping is currently available. Shipping rates will be calculated at checkout based on weight and destination.
Please note: We do not offer free shipping or free return/exchange shipping on international orders.
International orders are typically delivered within 8-14 business days. Once your order has shipped, the estimated delivery date will appear on your tracking page.
Canadian orders are Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package isn’t stopped or delayed by customs.
Shipment to countries other than Canada require payment for shipping plus duties and taxes- DDU - Delivered Duty Unpaid.
Customers will be contacted by customs once their shipment arrives, and will be required to settle any charges in order for customs to release the shipment and have it delivered to the final destination. If the customer fails to pay applicable duties and taxes, the package will be abandoned. Walkee Paws will not refund abandoned orders or any applicable shipping charges.
If your package stops moving at any point, don’t worry! It’s likely just clearing customs and is still on its way to you. Occasionally, there may be delays due to customs or unforeseen circumstances (i.e. holidays, pandemics or inclement weather). If this happens, your tracking page will be updated with the latest shipping status.
Please note: Duties and taxes assessed by customs vary by country and product. Walkee Paws does not financially gain from such fees, nor do we have any control over what duties and/or taxes are assessed and charged to parcels entering the destination country.
Questions
Email us at walkeepaws@walkeepaws.com or call (301) 8WALKEE (M-F, 9am-5pm CST).
OUR RETURN AND EXCHANGE POLICY
We stand by our HAPPY PAWS GUARANTEE: If you’re not 100% satisfied with your purchase, you can return your items for a refund within 30 days of your ship date. Return shipping is $3.99 in the U.S.
Final sale items cannot be returned or exchanged
All refunds will go back to your original payment method, and they don’t include shipping costs from your original order. We’ll do our best to get the refund back to you ASAP, but please allow up to 14 business days for your account to be refunded. We’ll make sure to give you a heads up via email when your return has been processed.
Canadian Customers
Paws-some news — we now offer easy and less costly returns on all items within 40 days from the date of purchase.
Return shipping and handling is now a flat rate of $14.99 USD (via Canada Post) and will be deducted from your refund to cover costs.
At this time, we do not accept exchanges on Canadian orders.
Refunds will be issued to the original form of payment once scanned by the carrier.
Note we do not refund initial shipping or duties and taxes.