Shipping Policy
How does shipping work?
FREE Shipping on orders $60 + within the U.S. In-stock items should arrive 4-8 business days.
FREE GROUND shipping on all U.S exchanges.
Please note: Shipping carriers are not guaranteeing expedited shipping times due to the impact of COVID-19. There may be delays and scanning issues so you may not see tracking information. If tracking doesn't show up after 7 business days we will ship you another item.
Shipping for orders less than $60 is $5.99. In-stock items should arrive 4-8 business days.
3-5 business day shipping within the U.S. is available for $7.99 at checkout.
Orders received after 12 pm EST will ship the following business day. If your order is placed over the weekend or on a holiday, it will not be processed until the following business day. Once your order has been shipped, you will be notified via email with a tracking link.
For international orders:
International shipping fees go by weight and start at $12.99. The actual rate will show up at checkout. We ship to Canada, Australia, Austria, Belgium, Brazil, Denmark, Finland, France, Germany, Greece, Hong Kong, Iceland, Indonesia, Ireland, Italy, Japan, Kuwait, Mexico, Netherlands, New Zealand, Norway, Philippines, Portugal, Russia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Vietnam and the United Kingdom.
We require you to sign up for Route Shipping Protection to ensure international packages, this appears automatically at checkout. Rates start at $0.98 and ensure against lost, stolen or damaged packages. If you choose to not add the Route Shipping Protection to your order, please note that Walkee Paws will not be responsible for re-shipping any orders at our own expense.
We do not offer free shipping or free return / exchange shipping on international orders.
Duties, taxes, and other fees are the responsibility of the recipient, and these fees will be due at the time of delivery. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and Walkee Paws will not refund the abandoned order, including any applicable shipping charges.
How long does it take to process my order?
Our team processes orders each weekday morning. Our goal is always to ship orders received by 2pm Monday-Friday same day. Orders received over the weekend are processed the next business day.
Have questions?
Email us at walkeepaws@walkeepaws.com or call (301) 8WALKEE (M-F, 9am-5pm CST).
