Shipping Policy
For Domestic Orders (U.S.)
We offer FREE ground shipping for any $75+ purchase! Orders less than $75 will be charged a flat shipping rate of $6.99. Expedited shipping is available, and costs will be calculated at checkout based on weight and destination.
Please note that due to staffing shortage there may be shipping delays.
In-stock items will ship within 3 business days. Once shipped they will take 4-9 business days to arrive . If your order is placed over the weekend or on a holiday, it won’t be processed until the following business day. Once your order has shipped, we’ll notify you via email which will include your tracking link.
Expedited Shipping Caution:- Please note that carriers are not guaranteeing shipping times. Please also take into account that it may take 2-3 business days for the warehouse to process your order.
For international orders:
International shipping is currently available. Shipping rates will be calculated at checkout based on weight and destination.
Please note: We do not offer free shipping or free return/exchange shipping on international orders.
International orders are shipped via Passport, our trusted third-party international shipping partner. Passport has a variety of shipping partners around the world to ensure your package arrives safely and quickly. Once your order has been fulfilled, you’ll receive an email from us with your tracking information. International orders are typically delivered within 8-14 business days. Once your order has shipped, the estimated delivery date will appear on your tracking page.
To create a better delivery experience, we ship most international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package isn’t stopped or delayed by customs. Please note: Duties and taxes assessed by customs vary by country and product. Walkee Paws does not financially gain from such fees, nor do we have any control over what duties and/or taxes are assessed and charged to parcels entering the destination country.
If your package stops moving at any point, don’t worry! It’s likely just clearing customs and is still on its way to you. Occasionally, there may be delays due to customs or unforeseen circumstances (i.e. holidays, pandemics or inclement weather). If this happens, your tracking page will be updated with the latest shipping status.
Have International shipping-related questions? Email us at help@passportshipping.com.
Shipping Insurance?
Once your order leaves our Fulfillment Center and is in the care of the transportation carrier, that carrier is responsible for your package. Unfortunately, sometimes things happen that are out of our control. That’s why we require Route Shipping Protection on ALL international orders. This provides added assurance that you receive your package, regardless of whether it’s lost, stolen or damaged. This appears automatically at checkout; rates start at $0.98 and are based on the value of your order. If you choose to remove Route Shipping Protection from your order, Walkee Paws will not be responsible for reshipping any orders at our expense.
How long does it take to process my order?
Our team processes orders each weekday morning. In-stock items will ship within 3 business days. Orders received over the weekend or a US observed holiday will be processed the next business day.
Email us at walkeepaws@walkeepaws.com or call (301) 8WALKEE (M-F, 9am-5pm CST).
OUR RETURN AND EXCHANGE POLICY
We stand by our HAPPY PAWS GUARANTEE: If you’re not 100% satisfied with your purchase, you can return your items for a refund within 30 days of your ship date. Return shipping is $5.99 in the U.S.
Final sale items cannot b returned or exchanged
All refunds will go back to your original payment method, and they don’t include shipping costs or Route Shipping Protection paid on your original order. We’ll do our best to get the refund back to you ASAP, but please allow up to 14 business days for your account to be refunded. We’ll make sure to give you a heads up via email when your return has been processed.
Canadian Customers
Paws-some news — we now offer easy and less costly returns on all items within 40 days from the date of purchase.
Return shipping and handling is now a flat rate of $14.99 USD (via Canada Post) and will be deducted from your refund to cover costs.
At this time, we do not accept exchanges on Canadian orders.
Refunds will be issued to the original form of payment once shipped.
Note we do not refund initial shipping, route shipping protection, or duties and taxes. You can reclaim the duties and taxes yourself - see button below
