U.S. SHIPPING

• $6.99 ground shipping for orders under $75.
• Orders $75+ ship FREE!
• Expedited shipping is available at checkout 
• In-stock items typically arrive in 3-7 business days.

CANADA SHIPPING

• Shipping is calculated at checkout based on weight and destination.​ ​
• Most orders cost between $7.99 - $9.99 USD to ship.
• In-stock items typically arrive in 6-14 business days
• Orders are Delivered Duty Paid (DDP); duties and taxes are calculated and collected at checkout.

• Shipping rates are calculated at checkout based on weight and destination.
• In-stock items typically arrive in 8-14 business days.
• International orders are Delivered Duty Unpaid (DDU).
• Customers will be contacted by customs once their shipment arrives and will be required to settle any charges for their shipment to be released. 

RETURN AND EXCHANGE POLICY

Our return window is 30 days from ship date.

We only accept returns that are in a resalable condition. We suggest trying Walkee Paws on your dog inside for fit. If worn outside, ensure the item is free of debris and dog hair before returning. 

• Final sale items cannot be returned or exchanged. 
• Free gifts with purchase should be returned along with merchandise returns. 

U.S. RETURNS AND EXCHANGES

• USPS return shipping is $6.99; return shipping costs will be deducted from your refund.
• We waive return shipping charges for all exchanges.
• Refunds will be processed once your order has been delivered to our Return Center and inspected. 
• Refunds go back to your original form of payment and do not include shipping costs paid on your original order.
• We will email you when your refund has been processed; please allow up to 14 business days for your financial institution to post funds back to your account.
• Returns and Exchanges are available within 30 days of the ship date.

CANADA RETURNS AND EXCHANGES

Canada Post return shipping is a flat $14.99 USD; return shipping costs will be deducted from your refund.

• We now offer store credit (no expiration date!), with a lower returns shipping fee of $9.99.
• We will email you when your refund (less original shipping charges) has been processed; please allow up to 14 business days for your financial institution to post funds back to your account.
• Returns are available within 45 days of the ship date.
• We do not accept Canadian exchanges at this time.

INTERNATIONAL RETURNS AND EXCHANGES  

• Customers are responsible for returning items at their own expense.
• We will email you when your refund has been processed; please allow up to 14 business days for your financial institution to post funds back to your account.
• Returns are available within 45 days of the ship date.
• We do not accept International exchanges at this time.