Otherwise:
- US orders should arrive within 3-8 business days.
- Canadian orders should arrive within 4-10 business days.
U.S. SHIPPING
- $7.99 ground shipping for orders under $75.
- Orders $75+ ship FREE!
- Expedited shipping is available at checkout.
- In-stock items typically arrive in 3-8 business days.
CANADA SHIPPING
- Shipping is calculated at checkout based on weight and destination.
- Most orders cost between $10.99 CAD - $13.99 CAD to ship.
- In-stock items typically arrive in 4-10 business days.
- Orders are Delivered Duty Paid (DDP); duties and taxes are calculated and collected at checkout.
RETURN AND EXCHANGE POLICY
Our return window is 30 days from the ship date.
We only accept returns that are in a resalable condition. We suggest trying Walkee Paws on your dog inside for fit. If worn outside, ensure the item is free of debris and dog hair before returning.
- Final sale items cannot be returned or exchanged.
- Free gifts with purchase should be returned along with merchandise returns.
U.S. RETURNS AND EXCHANGES
- USPS return shipping is $6.99; return shipping costs will be deducted from your refund.
- We waive return shipping charges for all exchanges.
- Refunds will be processed once your order has been delivered to our Return Center and inspected.
- Refunds go back to your original form of payment and do not include shipping costs paid on your original order.
- We will email you when your refund has been processed; please allow up to 14 business days for your financial institution to post funds back to your account.
- Returns and Exchanges are available within 30 days of the ship date.
CANADA RETURNS & EXCHANGES
- Canada Post return shipping is a flat $14.99 USD; return shipping costs will be deducted from your refund.
- We now offer store credit (no expiration date!), with a lower returns shipping fee of $9.99.
- We will email you when your refund (less original shipping charges) has been processed; please allow up to 14 business days for your financial institution to post funds back to your account.
- Returns are available within 30 days of the ship date.
- We do not accept Canadian exchanges at this time.