FREE shipping on all orders above $75 USD

Shipping and Return Policy


Expedited shipping is available at checkout.

Otherwise:
  • US orders should arrive within 3-7 business days.
  • Canadian orders should arrive within 4-10 business days.
  • Other international orders should arrive within 13-16 business days.


U.S. SHIPPING

  • $6.99 ground shipping for orders under $75.
  • Orders $75+ ship FREE!
  • Expedited shipping is available at checkout 
  • In-stock items typically arrive in 3-7 business days.

CANADA SHIPPING

  • Shipping is calculated at checkout based on weight and destination.​ ​
  • Most orders cost between $7.99 - $9.99 USD to ship.
  • In-stock items typically arrive in 4-10 business days
  • Orders are Delivered Duty Paid (DDP); duties and taxes are calculated and collected at checkout.
INTERNATIONAL SHIPPING
  • Shipping rates are calculated at checkout based on weight and destination.
  • In-stock items typically arrive in 13-16 business days.
  • International orders are Delivered Duty Unpaid (DDU).
  • Customers will be contacted by customs once their shipment arrives and will be required to settle any charges for their shipment to be released. 
Please note: Walkee Paws will not refund abandoned/refused orders and/or any applicable shipping charges. 

RETURN AND EXCHANGE POLICY

Our return window is 30 days from ship date.

We only accept returns that are in a resalable condition. We suggest trying Walkee Paws on your dog inside for fit. If worn outside, ensure the item is free of debris and dog hair before returning. 

  • Final sale items cannot be returned or exchanged. 
  • Free gifts with purchase should be returned along with merchandise returns. 

U.S. RETURNS AND EXCHANGES

  • USPS return shipping is $6.99; return shipping costs will be deducted from your refund.
  • We waive return shipping charges for all exchanges.
  • Refunds will be processed once your order has been delivered to our Return Center and inspected. 
  • Refunds go back to your original form of payment and do not include shipping costs paid on your original order.
  • We will email you when your refund has been processed; please allow up to 14 business days for your financial institution to post funds back to your account.
  • Returns and Exchanges are available within 30 days of the ship date.

CANADA RETURNS AND EXCHANGES

Canada Post return shipping is a flat $14.99 USD; return shipping costs will be deducted from your refund.

  • We now offer store credit (no expiration date!), with a lower returns shipping fee of $9.99.
  • We will email you when your refund (less original shipping charges) has been processed; please allow up to 14 business days for your financial institution to post funds back to your account.
  • Returns are available within 30 days of the ship date.
  • We do not accept Canadian exchanges at this time.

INTERNATIONAL RETURNS AND EXCHANGES  

  • Customers are responsible for returning items at their own expense.
  • We will email you when your refund has been processed; please allow up to 14 business days for your financial institution to post funds back to your account.
  • Returns are available within 30 days of the ship date.
  • We do not accept International exchanges at this time.