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U.S. SHIPPING

• $7.99 ground shipping for orders under $75.
• Orders $75+ ship FREE!
• In-stock items typically arrive in 4-10 business days.
• Expedited shipping available at checkout

CANADA SHIPPING

• Orders over $100 CAD ship FREE!
• Shipping is calculated at checkout based on weight and destination.
• Most orders cost between $11.99 CAD - $21.99 CAD to ship.
• In-stock items typically arrive in 4-10 business days.
• Orders are Delivered Duty Paid (DDP); duties and taxes are calculated and collected at checkout.

INTERNATIONAL SHIPPING

• Orders $75+ ship FREE!
• Standard shipping $8.99— arrives in 6-10 business days.
• Expedited shipping $12 — arrives in 4-7 business days.
• Please note: Walkee Paws will not refund abandoned/refused orders and/or any applicable shipping charges.
  

RETURN AND EXCHANGE POLICY

Our return window is 30 days from the ship date. We only accept returns that are in a resalable condition. We suggest trying Walkee Paws on your dog inside for fit. If worn outside, ensure the item is free of debris and dog hair before returning.

• Final sale items cannot be returned or exchanged.
• Free gifts with purchase should be returned along with merchandise returns.

U.S. RETURNS AND EXCHANGES

If you purchased "Free returns + package protection" for $2.98 at checkout:

• You get unlimited FREE returns & exchanges- we pay shipping both ways.
• No restocking fees apply—regardless of whether you choose a refund, store credit, or exchange.
• Your package is protected from loss, damage, or theft - we will ship you another at no cost, no questions asked.
  
• Note: package protection charge is not refundable
  

If you did not purchase return & Shipping insurance coverage:

• Returns & Exchanges, will incur a $7.99 return shipping fee and a $2.00 restocking fee that will be deducted from your refund.
• Refunds will be processed once your order has been delivered to our Return Center and inspected.
• Refunds go back to your original form of payment and do not include shipping costs paid on your original order.
• We will email you when your refund has been processed; please allow up to 14 business days for your financial institution to post funds back to your account.

CANADA

If you purchased "Free returns + package protection" for $4.34 USD at checkout (updated 2/14/26):

• You can return your items FREE of charge, and we cover the return shipping.
• No restocking fees apply—regardless of whether you choose a refund or store credit.
• Your package is protected from loss, damage, or theft - we will ship you another at no cost, no questions asked.
  
• Note: package protection charge is not refundable
  
  If you did not purchase return & Shipping insurance coverage:
  

• We charge a $2.00 re-stocking fee.
• Please return items at your own cost, use a trackable shipping method, and send the tracking details to our customer service team so we can assist in ensuring you receive your product refund once the return has reached us.
• Refunds are issued to your original form of payment and do not include the shipping costs paid for your original order.
• We do not offer free international exchanges; orders must be returned for a refund, and you may place a new order for different items.
• If you received an order with any issues, please contact our Customer Service team for assistance at walkeepaws@walkeepaws.com.
  
  INTERNATIONAL RETURNS & EXCHANGES (excluding Canada)
  

• If you are returning an order from outside the United States you must arrange your own shipping.
• We charge a $2.00 re-stocking fee.
•  Please use a trackable shipping method and send tracking details to our customer service team so we can assist in making sure you receive your product refund once the return has reached us.
• Refunds are issued to your original form of payment and do not include the shipping costs paid for your original order.
• We do not offer free international exchanges; orders must be returned for a refund, and you may place a new order for different items.
• If you received an order with any issues, pleasecontactour Customer Service team for assistance at walkeepaws@walkeepaws.com.