Still Want To Return?
We’ll make it super easy! Just return your items within 30 days of your ship date for a refund. Return shipping is $5.99 in the U.S.
Refunds go back to your original payment method, and don’t include shipping costs or Route Shipping Protection paid on your original order. We'll do our best to get your refund processed as soon as possible; we'll send you an email when this occurs.
Please allow up to 14 business days for your financial institution to post funds back to your account.
Please note: We can only accept returns that are in resellable condition. We suggest trying leggings on inside first to make sure the size and fit work. If worn outside, please clean before returning. Received a free promotional gift with your original order? Don’t forget to include it with your return!
*Masks and final sale items aren’t eligible for return or exchange.
PAWsome NEWS for
Canadian Customers!
You can return your items for a refund within 40 days of your ship date.
We offer a new low flat fee of $14.99 for return shipping—a savings of at least 20% compared to what you would normally pay. This fee will be deducted from your refund. You can now easily print your return label, and we’ll issue a refund once the parcel is scanned. (Hint: Because your return is international, you will only see the domestic leg on your shipping label.)
We also now offer store credit (no expiration date!), with a lower return shipping fee of $9.99. Please note that at this time, we do not offer exchanges on Canadian orders.
Unfortunately at this time, we do not offer exchanges on Canadian orders.
HOW TO RECLAIM CANADIAN DUTIES AND TAXES
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If you would like to reclaim the duties paid, please download this FORM from the Canada Border Services Agency (CBSA). To complete the form, you will need 2 pieces of supporting documentation to be refunded by CBSA:
1. Your order refund confirmation receipt from Walkee Paws which will be emailed to you once the refund has been issued.
2. The import details report that shows how much was paid in duties and taxes. To get this report, please email our international shipping carrier with your Passport Tracking # in the subject line to returns@passportshipping.com and they will reply with the necessary document.
You will only be able to submit for a refund of your duties and taxes once the refund for your order has been issued by Walkee Paws. Submitting this form and documentation pertains to receiving a refund on your duties and taxes from the CBSA, not the non-refundable shipping cost charged by Walkee Paws.
If you have any questions in regard to your return, please reach out to us at walkeepaws@walkeepaws.com! If you need further assistance filing to reclaim your duties and taxes, please reach out to returns@passportshipping.com.
International Customers
Return shipping costs may vary, and customers will need to return items at their own expense. We don't offer return labels at this point in time. Once we receive your return you will be refunded less original shipping charges and Route Shipping Protection
STILL HAVE QUESTIONS?
Just email us at walkeepaws@walkeepaws.com or call (301) 8WALKEE (M-F, 9am-5pm CST).
