Shipping & Return Policy
How does shipping work?
We offer free first-class shipping and returns on all orders within the U.S. (in-stock items will arrive within 4-7 business days).
Expedited 3-day shipping within the U.S. is available for $5.99 at checkout, but is FREE when you spend $50.
Expedited 2-day shipping is an option at checkout with rates based on weight at checkout.
Orders received after 2pm EST will ship the following business day. If your order is placed over the weekend or on a holiday, it will not be processed until the following business day. Once your order has been shipped you will be notified via email with a tracking link.
For international orders:
For international shipping, we charge $14 to ship to Canada and $20 to ship to other countries. We only ship to Canada, Western Europe, Australia, Japan and Nordic Countries. We require you to sign up for Route to insure international packages. This appears automatically at checkout.
Please note, the customer is responsible for their country's duties and fees. On occasion, packages may be stopped by customs, which could delay delivery. We do not offer free return shipping or returns on International orders.
How long does it take to process my order?
Our team processes orders each weekday morning. Our goal is always to ship orders received by 2pm Monday-Friday same day. Orders received over the weekend are processed the next business day.
What’s your return policy?
We stand by our Happy Paws Guarantee and want nothing more than for our customers to be happy! If you are not 100% satisfied with your purchase, you can return your order for a full refund within 30 days of your purchase date.*
Please note: The items returned must not have been worn outside, altered, washed or damaged, and must include the manufacturer's original packaging.
If you’re not sure whether the size you ordered will fit your pup, please try them on inside before going for a walk. Please make sure to remove all pet hair before returning... products requiring cleaning will receive a refund less a $5 cleaning fee.
For never-worn-outside product in original packaging,
*Items marked final sale may not be returned. Due to the nature of the product, all mask sales are final—no refunds or exchanges.
Need a different size?
Our quick and easy, two-step return and reorder process takes the place of an exchange policy. We offer free standard shipping on U.S. returns and reorders. Just follow our return instructions for never-worn-outside products and click the orange button above to start the return process. You’ll receive a full credit once your return is received and inspected by our warehouse. Order your replacement item ASAP to make sure we don’t run out of the item you’re looking for.
Why don’t you offer exchanges?
Since many of our items vary in price based on sizing, our returns often involve price adjustments. That’s why we offer a quick and easy return and reorder process. See above for more details.
What about damaged products?
Our new rubber repair patches will make your Walkee Paws good as new!
These stretchy rubber pieces adhere to the inside of the bootie to patch up minor tears or holes, while also reinforcing the rubber and making it even stronger than before. They’re super easy to apply, don’t change the appearance of the booties and your pup won’t feel them at all!
If your product has a hole, tear or damage to the rubber within 60 days of your purchase, don't worry: We'll fix it for free! Just click here to request your 4 free rubber repair patches.
If the damage occurs after 60 days, you can purchase a set of 4 rubber repair patches for just $3.99, including shipping and handling for orders in the US ! Click here to order yours now.
For international orders, shipping fees will apply to rubber repair patches: $14 for Canada and $20 for international. We recommend you purchase rubber repair patches with your original order.
How long does it take to receive my refund?
Once we receive your return, we’ll inspect your item(s) and then initiate a refund. Our goal is to process your return within 3-5 business days of receipt. Credits may take up to an additional 5 business days to post to your account. With the shipping and processing time added in, the entire return process can take about two weeks.
Final credit to your account depends on the policies of your bank or institution associated with your original payment method. We’ll make sure to notify you via email when your return has been processed.
Heads up: Refunds do not include the shipping costs or Route shipping insurance paid on your original order (if applicable).
We do not offer free shipping and free returns on orders outside of the U.S.
Email us at email@example.com or call (301) 8WALKEE (M-F, 9am-5pm CST).