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Returns & Exchanges

OUR RETURN AND EXCHANGE POLICY

We stand by our HAPPY PAWS GUARANTEE: If you’re not 100% satisfied with your purchase, you can return your items for a refund within 30 days of your ship date. Return shipping is $5.99 in the U.S.

Final sale items cannot b returned or exchanged

All refunds will go back to your original payment method, and they don’t include shipping costs or Route Shipping Protection paid on your original order. We’ll do our best to get the refund back to you ASAP, but please allow up to 14 business days for your account to be refunded. We’ll make sure to give you a heads up via email when your return has been processed.

Canadian Customers

Paws-some news — we now offer easy and less costly returns on all items within 40 days from the date of purchase.

Return shipping and handling is now a flat rate of $14.99 USD (via Canada Post) and will be deducted from your refund to cover costs.

At this time, we do not accept exchanges on Canadian orders. 

Refunds will be issued to the original form of payment once shipped.

Note we do not refund initial shipping, route shipping protection, or duties and taxes. You can reclaim the duties and taxes yourself - see button below

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